Some People! AAARG!

My job requires trivial knowledge and lots of it.
I know which carrier delivers to which street for over 2000 street adresses.
I know the zipcodes of several towns and burgs in our state and some from other states. Name a town - I'll rattle off the zip. Ask me how much it costs to send a letter to Bangladesh or Nigeria. I know that too. What are the maximum and minimum dimensions of a postcard? got it for you.

But I don't know anything about passports. I've never applied for one myself. The people that process them receive several hours of training. I do however have a piece of paper that lists the names and phone numbers of the offices that do process passports. I even have the forms for you to take and fill out.

A lady came to the counter wanting help with the passport form for her newborn son. I gave her the form and the paper with general info and phone numbers on it and let her know that the people at the locations listed have the training and knowledge to answer her questions.
She looks at the front of the 3 page form and says it only asks for the date and name. I open it for her and show her the inside with all the info she needs to fill in and repeat that I have not had any training on passports and know nothing but that the people at these other phone numbers can help her.
She asked me how much it costs. ?!?! How long will it take. ?!?!
For the 3rd time I tell her she can contact the other offices and talk to knowledgeable people.
She tells me I am very RUDE! She takes down my name and goes off in a Huff. Pffff!